PRIVACY POLICY (GDPR)

Data controller

WEB CONSULTING – info@thehavenpillow.com

Data collected

As part of your browsing and orders, we collect: identity (first name, last name), contact details (e-mail address, postal address, phone number where applicable), order and payment data (processed by our payment provider), and browsing data (cookies, IP address).

Purposes

Your data is used to: process and deliver your orders, provide customer service, manage returns and refunds, send you our newsletter (if you have consented to it), and improve our website and measure its audience.

Legal basis

Processing is based on the performance of the contract (orders), consent (newsletter, non-essential cookies) and legitimate interest (security, website improvement).

Recipients

Your data is accessible to WEB CONSULTING, to its host Shopify, and to its payment and delivery providers (UPS, Colissimo). It is never sold to third parties.

Cookies and analytics tools

The website may use third-party cookies and tools, in particular Google Analytics and Meta Pixel, for audience measurement and advertising purposes. A consent banner allows you to accept or refuse these non-essential cookies on your first visit.

Retention period

Data is kept for as long as necessary for the purposes pursued, then archived or deleted in accordance with legal obligations (in particular accounting obligations: 10 years for invoices).

Your rights

In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data. You can exercise these rights by writing to info@thehavenpillow.com. You also have the right to lodge a complaint with the CNIL (www.cnil.fr), the French data protection authority.

Newsletter

If you have subscribed to our newsletter, you can unsubscribe at any time via the link at the bottom of each e-mail.